This unit describes the performance outcomes, skills and knowledge required to develop and implement processes for managing risks to an organisation’s reputation associated with social media and online engagement, including the impacts of online negative commentary, complaints and criticism.
It requires the ability to develop a social media crisis management plan and other processes to monitor and respond to issues and incidents.
It applies to individuals who work at a senior level who operate independently, can have responsibility for others and are responsible for making a range of operational and strategic decisions.
This unit applies to self-employed individuals, and owners and employees of any type of micro, small, medium or large organisation that utilises social media and online tools for customer engagement including commercial, not-for-profit and government organisations.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
The training package sets no prerequisite unit for this unit.
Unit information: SIRXOSM007 Manage risk to organisational reputation in an online setting, Release 1, training.gov.au. © Commonwealth of Australia.
When you are assessed as competent, CAQA issues a nationally recognised Statement of Attainment for SIRXOSM007 Manage risk to organisational reputation in an online setting within 30 calendar days, provided all fees are paid and your USI is verified. The unit counts toward any qualification or skill set that includes it.
Taking two or more units that make up a skill set? Enrol in the skill set and the total is 10% less than enrolling in each unit separately.
| Modes of delivery | Online self-paced learning through the CAQA student portal, supported by scheduled trainer webinars, phone and email trainer support, and optional virtual classrooms. Workplace-based and blended arrangements are available by negotiation. |
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| Location | Online, Australia-wide. |
| Commencement | Enrol any time. Intakes commence on the first Monday of every month. |
| Duration and amount of training | Self-paced. The amount of training for you is set out in your Pre-Enrolment Information Pack and confirmed in your Training Plan, based on the unit requirements and your existing skills and experience. |
| Assessment | Competency-based assessment including knowledge questions, projects, case studies and practical or workplace tasks, judged by qualified assessors against the unit's performance evidence, knowledge evidence and assessment conditions. Reasonable adjustment is available.Assessment conditions set by the training packageThis unit has been written to allow for application to any type of industry. Assessment must be customised according to the industry context of learners while ensuring that all skill and knowledge content is assessed, and all performance evidence is collected. This unit and Assessment Requirements references customers as a generic term throughout. However, because different industries and organisations use different terms to describe their stakeholders, learners should use terms appropriate for their industry during assessment. Assessment must ensure use of:
Assessors must satisfy the assessor requirements nominated in the Standards for Registered Training Organisations, or their successor, and must have workplace experience where they have applied the skills and knowledge covered in this unit of competency. |
| Third-party arrangements | This unit is delivered and assessed directly by CAQA (RTO 45459). No third-party arrangements apply. If this changes, you will be told before you enrol. |
| Who can enrol | Learners are recommended to be at least 18 years of age and to have language, literacy, numeracy and digital skills suited to the training. Every applicant completes a free pre-enrolment review (LLN and digital literacy), and we tell you honestly whether the training suits you. |
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| Unique Student Identifier | You need a USI before we can issue your Statement of Attainment. It is free to create and we can help. About the USI. |
| What you need | A computer with webcam and microphone, reliable internet and a personal email address. |
| Unit fee | $310 (fee-for-service), inclusive of learning materials, trainer support, assessment and up to two re-assessment attempts. |
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| Enrolment fee | $0. No application or enrolment fee. |
| Other costs | No compulsory additional costs. |
| Payment options | Pay up to $1,500 upfront with the balance paid as your training is delivered, or use an interest-free payment plan. CAQA never holds more than $1,500 in fees for training not yet delivered. |
| Government funding | This unit is offered on a fee-for-service basis. VET Student Loans are not available for skill sets or single units. Contact us to check whether any government funding applies to you. |
| Cooling-off and refunds | Full refund within 10 business days of enrolment if training has not commenced. After commencement you pay only for training delivered; unspent prepaid fees are refunded under our Fees and Refunds policy, which also covers what happens if CAQA cannot deliver your training. |
Trainer and assessor support, LLN and study skills support, reasonable adjustment for disability or other needs, wellbeing referral and technical help with the student portal are available throughout. Student support and wellbeing.
If you already hold any of these units, or have the skills through work and life experience, you may not need to repeat training. CAQA offers recognition of prior learning (RPL) and credit transfer, and recognises Statements of Attainment and qualifications issued by any RTO. RPL and credit transfer.
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